Arrival Inspection Checklist: What to Photograph Before First Use
A practical arrival checklist for documenting shipping condition, accessories, surface details, and warranty concerns.
The first inspection protects you. If anything is wrong, clean documentation helps Velleria identify whether the issue is shipping damage, factory variation, accessory mismatch, or handling after delivery.
Do the inspection before first use, before heavy posing, and before discarding packaging.
Photograph the package first
Before opening, take photos of the outer carton, shipping label, any dents, wet areas, tears, tape damage, or carrier notes. Keep the box and inner packing until the order is fully checked.
If the parcel looks badly damaged, photograph every side before moving the product out.
Check the product in good light
Use daylight or a bright neutral room. Look at the face, lips, eyes, hands, fingers, feet, toes, joints, seams, skin surface, and any special features you ordered.
Small handmade differences can be normal, but serious tears, structural damage, wrong options, missing accessories, or shipping damage should be documented immediately.
Document accessories and options
Lay out included accessories, wigs, eyes, care tools, clothing, and option parts. Compare them with the product page, order confirmation, or private quote.
If the model has heating, voice, standing feet, or movable jaw options, do not test aggressively. Confirm setup instructions first.
When to contact Velleria
- Visible shipping damage or a crushed carton.
- A wrong model, head, body, skin tone, option, or accessory.
- Tears, structural breakage, severe stains, or exposed internal parts before use.
- A feature that does not match the confirmed order details.
Quick checklist
- Take outer carton photos before opening.
- Keep all packaging until inspection is complete.
- Photograph product condition before first use.
- Check accessories and factory options.
- Contact Velleria quickly with order number, photos, video, and clear issue notes.
Need help with a specific model? Send Velleria the model name, material, storage situation, and a clear photo of the concern before trying aggressive fixes.