Shipping policy
Last updated: July 10, 2026
Shipping Policy
This policy applies to orders placed through Velleria. A product page or written order confirmation may provide a more specific estimate for a particular product or destination. Mandatory rights under applicable law are not limited by this policy.
Fulfillment routes
- US ready stock: fulfilled from our US network in Ontario, California, subject to final warehouse confirmation.
- EU ready stock: ships from our warehouse network in Poland, Spain, or Germany, with delivery available across Europe and subject to final warehouse confirmation.
- Factory standard and made-to-order products: sourced, allocated, or produced after purchase. These products are not ready-stock inventory.
Warehouse locations are fulfillment points and are not return addresses. A return sent without authorization may be refused or lost.
Processing and delivery estimates
US and EU ready-stock orders usually need about 1–2 business days for stock confirmation, address review, outbound inspection, and packing. After carrier acceptance, estimated transit is about 3–7 business days for many contiguous-US addresses and about 3–10 business days for many EU addresses. Non-EU European routes, remote areas, islands, appointment delivery, and cross-border handoffs may take longer.
Factory and made-to-order timing varies by product, selected options, supplier capacity, quality-control results, destination, and shipping route. The applicable production and transit estimate will be stated on the product page or in the written order confirmation. Estimates are not guaranteed delivery dates unless a guaranteed service is expressly confirmed in writing.
Unavailable stock and delays
Ready-stock quantities can change before release. If a listed unit cannot be confirmed, we will offer the available options, which may include a substitute, a factory order with a revised estimate, or cancellation and refund.
If we cannot ship within a stated commitment, we will notify the customer, explain the reason, provide a revised estimate when possible, and offer the delay or cancellation options required by applicable law. We will not replace a legally required refund option with store credit.
Shipping charges
Shipping is included only when the product page, cart, checkout, or written quote expressly says so. Otherwise, the applicable shipping charge is shown at checkout or confirmed before fulfillment. Remote-area service, appointment delivery, unusual access, or a route change may require an additional charge; we will request approval before proceeding.
Duties, taxes, and customs
US ready stock normally moves as a domestic US shipment. EU ready stock remains assigned to its confirmed physical warehouse in Poland, Spain, or Germany; Europe-wide delivery coverage does not merge or relocate inventory. The UK, Switzerland, Norway, and other non-EU European destinations may require buyer-side customs clearance and may incur import duties, taxes, brokerage, storage, inspection, or local clearance charges unless Velleria expressly confirms in writing that they are included. All routes remain subject to carrier serviceability, destination law, and remote or island access. Customs authorities and carriers control inspections and clearance timing.
Discreet packaging
Orders are packed in a plain outer carton without product imagery or adult-product wording. The carton will still carry the shipping, security, customs, and legal information required by the carrier and destination authorities. Velleria cannot prevent or conceal a lawful carrier or customs inspection.
Tracking, signature, and delivery appointments
Tracking is provided after carrier acceptance. Large-parcel tracking may not show movement immediately. A signature, telephone confirmation, or appointment may be required. Customers must provide an accurate street address and working telephone number, monitor tracking, and arrange for an adult to receive the parcel.
Incorrect address, refusal, and failed delivery
Additional carrier, storage, redelivery, return-to-sender, or reshipment costs caused by an incorrect address, refusal, missed appointment, failed signature, or failure to complete customer-side clearance may be charged to the customer to the extent permitted by law. We will provide the available carrier documentation where possible.
Restricted destinations
The customer is responsible for confirming that the product can be legally purchased, imported, possessed, and used at the destination. We may decline or cancel an order when the route is unavailable or shipment would violate law or present a material seizure risk. Contact us before ordering if local import rules are unclear.
Payment descriptor
The payment provider controls the final bank-statement descriptor. It may display Velleria, a legal business name, or the processor. Customers who need to understand the expected descriptor should contact us before paying. An exact descriptor is not guaranteed.
Contact
For a shipping check, use the contact page and include the product link, destination country and postal code, and any delivery deadline.