Shipping policy
Shipping & Privacy
Velleria ships premium AIBEI Luxe premium dolls with discreet handling from checkout to delivery. Timelines depend on whether the item is warehouse stock, factory stock, or a custom build.
Estimated timelines
- US warehouse stock: typically 3-7 business days after order confirmation.
- EU warehouse stock: typically 3-7 business days after order confirmation.
- Factory and custom orders: usually 15-30 days from confirmation to delivery, depending on factory slot, configuration, destination, and customs handling.
Carriers and tracking
Orders may ship by FedEx, UPS, DHL, 4PX, or a local warehouse carrier depending on route and destination. Tracking is provided when the shipment is released.
Discreet packaging
Orders are shipped in a plain, unbranded outer carton with no product wording on the outside. Large products are protected with foam, air cushioning, or factory packing materials. Sender and billing details are kept neutral where supported by the payment and fulfillment route.
Customs and restricted destinations
Import requirements vary by country and region. US and EU routes are planned to reduce duty surprises where supported. Other destinations may require local duties, taxes, or import review. If your destination has strict rules, contact us before ordering.
Damaged package on arrival
If the carton arrives with visible damage, photograph the outside before opening, keep all packaging, and contact Velleria within 48 hours of delivery. This helps us review the carrier record and the support path.