Last updated: July 10, 2026
Shipping & Discreet Delivery
We separate ready-stock orders from factory and made-to-order purchases so you can see what happens before dispatch, what happens in transit, and which parts of the estimate can change. Delivery dates are estimates unless we expressly confirm a guaranteed service in writing.
Choose the right fulfillment route
| Route | Before dispatch | Estimated transit after carrier acceptance |
|---|---|---|
|
US ready stock Fulfilled from our US network in Ontario, California. |
Allow about 1–2 business days for stock confirmation, address review, outbound inspection, and discreet packing. | About 3–7 business days for many contiguous-US addresses. Remote areas and appointment delivery can take longer. |
|
EU ready stock Ships from our warehouse network in Poland, Spain, or Germany, with delivery available across Europe. |
Allow about 1–2 business days for location confirmation, outbound inspection, and discreet packing. | About 3–10 business days for many EU addresses. Non-EU European routes, islands, and cross-border handoffs can take longer. |
| Factory or made-to-order | Supplier confirmation, specification review, production or allocation, and quality control happen before dispatch. | The product page or written order confirmation will state the route-specific estimate. Production time and transit time are shown separately whenever possible. |
Warehouse locations are fulfillment points, not customer-service or return addresses. Do not send a return to a warehouse unless we provide written return authorization and the correct address.
Stock confirmation
Ready-stock quantities are limited and market-specific. We confirm the exact warehouse and unit before release. If a listed ready-stock unit cannot be confirmed, we will contact you with the available options, which may include a substitute, a factory order with a revised estimate, or cancellation and refund.
Factory and made-to-order products are not warehouse inventory. They remain available to order because they are sourced or produced after purchase, but they should not be described as ready to ship.
Shipping price, duties, and taxes
Shipping is included only when the product page, cart, or written quote expressly says so. Otherwise, the applicable shipping charge is shown at checkout or confirmed before fulfillment. Remote-area service, appointment delivery, unusual access, or a destination that needs a different route may require an additional charge; we will ask for your approval before proceeding.
US ready stock normally moves as a domestic US shipment. EU ready stock is allocated to a specific physical warehouse in Poland, Spain, or Germany; Europe-wide delivery coverage does not make inventory interchangeable between locations. For the UK, Switzerland, Norway, and other non-EU European destinations, buyer-side customs clearance and import duties, taxes, brokerage, storage, inspection, or local clearance charges may apply unless we expressly confirm in writing that they are included. Every route remains subject to carrier availability, destination law, and remote or island access. Customs rules are set by the destination authorities and can change.
Plain outer packaging
Orders ship in a plain outer carton without product imagery or adult-product wording. A carrier-compliant shipping label will still show the information required for delivery, customs, security, and law. Customs or carriers may open or inspect a parcel; we cannot promise that an official inspection will not occur.
Bank-statement wording
Parcel privacy and payment descriptors are separate. The payment provider controls the final wording shown by your bank, and it may display Velleria, a legal business name, or the payment processor. If statement wording matters to you, contact us before paying so we can tell you what is currently expected for the available payment method. We do not guarantee an exact descriptor.
Tracking and delivery
We send tracking after the carrier accepts the parcel. Large-parcel tracking can take time to show its first movement. Some deliveries require a signature, telephone confirmation, or appointment. Please provide an accurate street address and a working telephone number, monitor tracking, and arrange for an adult to receive the parcel.
If a shipment is delayed beyond the stated shipping commitment, we will explain the reason, provide a revised estimate when possible, and offer the delay or cancellation options required by applicable law. Carrier events, weather, customs review, access restrictions, and incorrect customer information can affect delivery after dispatch.
Restricted destinations
Customers are responsible for confirming that the product can be legally purchased, imported, possessed, and used at the destination. We may decline or cancel an order when the route is unavailable or we reasonably believe shipment would violate law or face a material seizure risk. If you are unsure, contact us with the product link and destination before ordering.
Need a route checked?
Use the contact page and include the product link, destination country and postal code, and whether speed or customization matters most. We will confirm the most realistic route before fulfillment.